Q: Delivery and order tracking

${color}[#000000](With some exceptions, orders placed before 11:30 am are shipped the same day (except on weekends) . Orders placed after 11.45am will be dispatched the next working day. Then, the <a href="https://www.theline.fr/en/content/1-delivery">delivery time</a> varies according to the carrier and the geographical area: <ul> <li>Colissimo Relay Point (France): 2 to 5 working days</li> <li>Colissimo Home (France): 2 to 5 working days</li> <li>TNT (France): 1 to 2 working days </li> <li>Colissimo International (Europe): 5 to 15 working days</li> <li>Colissimo International (Outside Europe) : 10 to 15 working days)</li> </ul>

Q: I want to become a reseller

${color}[#000000](If you wish to become a reseller of The Line products, we invite you send us a chat or an email, and to put in object "becoming a reseller". Give us information about your store and its universe, and we will get back to you as soon as possible. As a reminder, The Line products are distributed through a selective network of 500 points of sale around the world. Our goal is not to be present everywhere, but only in the most beautiful shops in each city. In addition, for each of our resellers, we respect a reasonable catchment area so that they can sell our brand's products with the best conditions.)

Question 1

Delivery and order tracking

Accepted Answer

${color}[#000000](With some exceptions, orders placed before 11:30 am are shipped the same day (except on weekends) . Orders placed after 11.45am will be dispatched the next working day.

Then, the delivery time varies according to the carrier and the geographical area:

Colissimo Relay Point (France): 2 to 5 working days
Colissimo Home (France): 2 to 5 working days
TNT (France): 1 to 2 working days
Colissimo International (Europe): 5 to 15 working days
Colissimo International (Outside Europe) : 10 to 15 working days)

Question 2

Are you planning on creating new cities ?

Accepted Answer

We create new lines based on our customers’ requests, and we always do our best to satisfy as many people as possible.

The good news is that we count on you to influence our choice!

You can vote (and encourage your community to vote as well) for the next The Line City by going on the “Vote!” section of our website. Every year, the city counting the highest number of votes by June 30th and by December 30th is created!

Question 3

Can I have my own line ? ( personalized )

Accepted Answer

Individuals

The Line is really careful about the way our City and Summit lines are designed: they are always based on a real view point.

It takes time and for this reason, we cannot produce customized lines. Our complete collection is available on our website.

Plus, you can vote for your dream city by going on the “Vote!” section of our website. Every year, the city counting the highest number of votes by June 30th and by December 30th is created!

Companies

If you're a business or an institution, and you want to create your own line, we invite you to contact us via our chat or our email address and indicate your request with your contact information and the number of pieces you would like to produce. We will quickly come back to you.

Question 4

Can I add a note or a gift package ?

Accepted Answer

We do not yet have the ability to include a personal note into the packages, nor to make gift packages, but we are working on it ! Stay tuned ;)

Question 5

I want to become a reseller

Accepted Answer

${color}[#000000](If you wish to become a reseller of The Line products, we invite you send us a chat or an email, and to put in object "becoming a reseller". Give us information about your store and its universe, and we will get back to you as soon as possible.

As a reminder, The Line products are distributed through a selective network of 500 points of sale around the world. Our goal is not to be present everywhere, but only in the most beautiful shops in each city. In addition, for each of our resellers, we respect a reasonable catchment area so that they can sell our brand's products with the best conditions.)

Question 6

How can I access my order tracking ?

Accepted Answer

||| You can access your order tracking by clicking on this link (which is also available in the bottom left banner "order tracking"). Then, please enter the zip code of the delivery address and your email address.

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